Privacy policy

Last updated: 12 October 2026

Raunaq is a live voice chat app operated by Sid J ("we", "us"), who also operates Mohalla. This policy explains what information Raunaq collects, why, who we share it with, and the choices you have. By using Raunaq you agree to this policy.

Information we collect

Information you give us

• Account details: your email address and basic profile from the sign-in provider you choose (for example Google), and your Raunaq or Mohalla account ID if you link them.
• Profile: username, display name, profile photo, bio, country and any other details you add.
• Content: messages you send in rooms and private chats, images, voice notes, posts, comments and room names or themes you create.
• Reports and support requests: what you tell us when you report someone or contact us.

Information collected when you use Raunaq

• Voice: when you speak on a mic seat, your voice is streamed live to people in the room. We do not record or store room voice audio.
• Activity: rooms you join, games you play, gifts you send and receive, follows, friends, blocks, levels and leaderboard positions.
• Purchases: what you buy and your coin balance. Payments are handled by Google Play; we never see or store your card details.
• Device and safety information: device model, operating system, app version, IP address, a device identifier, an app install identifier and a push notification token. We use these to keep the service running, prevent fraud and enforce bans.
• Diagnostics: crash reports and app performance data.

How we use information

• To run Raunaq: accounts, rooms, voice, chat, games, gifts and purchases.
• To keep people safe: reviewing reports, moderating content, detecting fraud, spam and repeat offenders, and enforcing our Terms.
• To send notifications you can control, such as messages, friend activity and room invites.
• To understand and improve the app, fix crashes and plan new features.
• To meet legal obligations.

We do not sell your personal information.

Automated moderation

Images and some reported content may be checked by automated systems, including AI services, to detect content that breaks our rules. A person reviews serious actions.

What other people can see

Your profile, levels, badges, room messages, gifts and leaderboard positions are visible to other users. Private chats are visible to you and the people in them, and to our moderators when content is reported.

Who we share information with

We share information only with service providers that help us run Raunaq, under agreements that limit how they use it:

• Supabase (database, accounts and file storage)
• Google (sign-in, Google Play billing, Firebase Analytics, Crashlytics and Cloud Messaging)
• OpenAI (automated image and content moderation)
• Our hosting providers for voice and real-time servers

We may also disclose information if the law requires it, to protect someone's safety, or as part of a business transfer.

Mohalla accounts

Raunaq and Mohalla are operated by the same developer and share account and safety systems. If you sign in with your Mohalla account, your profile, friends and follows can carry over, and a ban in one app may apply to the other.

How long we keep information

We keep account information while your account is open. Room chat is cleared regularly. We keep purchase records as long as tax and accounting rules require, and moderation records for as long as needed to keep banned people off the service.

Your choices and rights

• Edit your profile at any time in the app.
• Turn notifications off in the app or in your phone's settings.
• Block or report anyone.
• Delete your account. See how to delete your account.
• Ask for a copy of your information, or ask us to correct it, by emailing us.

Age requirement

Raunaq is only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that someone under 18 is using Raunaq, we will close the account and delete their information. If you believe a minor is using Raunaq, email us.

Security

We use encryption in transit, access controls and monitoring to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

International transfers

We are based in Canada and our providers may process information in other countries. We take steps to protect it wherever it is processed.

Changes to this policy

We will post any changes on this page and update the date above. If a change is significant, we will tell you in the app.

Contact us